Shipping Terms & Privacy
In light of current circumstances, we are experiencing shipment processing delays. Your order may be delayed by up to 5 days. Once we are able to ship, you will receive a notification with a tracking number.
Delivery terms subject to change in the event of a national holiday.
After an order is shipped from our facility, it is the responsibility of FedEx to deliver it. We have seen some delays from FedEx in recent weeks. If you have questions about a shipment after you receive the shipping confirmation, please contact FedEx and reference your tracking number.
FedEx is instructed to leave your package at your door whenever possible. Some locations may require your signature. It will be at FedEx's discretion whether or not it is safe to leave your package. Contact FedEx with any questions about shipments.
We are not currently able to ship to P.O. Boxes or anywhere outside of the US. Please make sure you enter the address of a home or business within the US.
Last revised: June 25, 2019
Information That We Collect [** Insert links to jump to the sections of the Policy.**]
How We Use and Share Your Information
Access to Your Information and Choices
Security of Your Information
Consent to Processing of Personal Data in United States
Questions and How Contact Us
INFORMATION THAT WE COLLECT
Information You Provide to Us
We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include name; billing address; shipping address; email address; telephone number; credit card, debit card number or bank account number (solely for payment purposes); date of birth; and other information you choose to submit to us.
Cookies; Information We Collect Automatically Through Your Use of our Site
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically, such as traffic data, location, logs, referring/exit pages, date and time of your visit to our Site, error information, clickstream data, and other communication data and the resources that you access and use on the Site.
No Information from Children under Age 18
Our site is intended only for users 18 or older. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 18, please Contact Us or email us at firstname.lastname@example.org.
HOW WE USE AND SHARE YOUR INFORMATION
To Provide Products, Services, and Information. We collect information from you in order to provide products and services that you purchase using the Site; register and service your online account; provide information that you request from us or that may be of interest to you; contact you about your orders; process credit card and debit card transactions; ship products to you; send you promotional materials or advertisements about our products and services, as well as new features and offerings; administer surveys, sweepstakes, promotions, and contests; provide interest-based targeted advertising to you; or for any other purpose for which you provide the information.
Sharing with Third Parties. We may provide information to third party service providers that help us operate and manage our Site, process orders, provide advertising for us, and fulfill and deliver products and services that you purchase from us. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. While you can disable cookies using your web browser, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. You can opt-out of receiving interest-based ads from, please Contact Us [** Insert link to contact page or information **] or email us at email@example.com. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Vive Organic if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- Protect against harm to the rights, property, or safety of Vive Organic, our users, customers, or the public as required or permitted by law.
ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us or email us at firstname.lastname@example.org. You can opt-out of receiving marketing and promotional emails from Vive Organic by going to the Account section of our Site, and by using the opt-out or unsubscribe feature contained in the emails.
You can close your online account by Contacting Us or emailing us at email@example.com. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES
This Site and Services are not intended for and are not directed to residents of the European Union. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
QUESTIONS AND HOW TO CONTACT US
Attn: Meghann Seidner
2554 Lincoln Blvd.
Venice, CA 90291